Privacy policy

By visiting Gloo Creative websites, filling in various forms available there (like a contact form or a newsletter subscription form) or by using any other services offered by Gloo Creative, you submit your personal data to Gloo Creative. The purpose of this document is to help you understand what kind of data Gloo Creative is gathering and why.

The policy sets out the different areas where user privacy is concerned, outlines the obligations and requirements of users, the website and website owners. Furthermore, the way this website processes, stores, and protects user data and information will also be detailed in this policy.

1. General Information

S.C. Gloo Labs S.R.L. with headquarters at str. Transilvaniei nr. 26, bloc B45, et. 8, ap.50, Oradea, Romania (further referred to as “Gloo Creative”, “we”, “our”, “us”), recognizes the utmost importance of privacy protection and personal data security. The purpose of this document is to inform on good practices and policies implemented by Gloo Creative in collecting, processing, and transferring personal data submitted by users via our website and/or electronic services.

The privacy policy, together with the terms of use and all other documents referred to, as well as our policy on cookies, constitutes a set of rules by which Gloo Creative collects and processes users’ data. Please read the below document thoroughly to get to know and understand those rules.

In accordance with Article 13 par. 1 and 2 of The General Data Protection Regulation from April 27, 2016 further referred to as GDPR we inform that:

• Gloo Creative is the Administrator of your personal data;
• Data Protection Officer can be contacted via e-mail office@gloocreative.com
• The Administrator can be contacted via a contact form available on https://gloocreative.com/#!/contact webpage, by phone number +40 0723 871576, or by a written letter sent to the Administrator’s headquarters;
• Your personal data will be processed for purposes stated in par. 3;
• On the Administrator’s commission, your personal data can be made available to other entities like IT, legal, accountancy, postal, and courier services providers, as well as to other third parties like local Gloo Creative Distributors;
• You have a right to access and change your personal data as well as to have it removed from Gloo Creative database, to limit its processing, to file objections, to transfer your personal data, and to withdraw your consent to its processing at any time. Withdrawal of consent has no effect on Gloo Creative right to processing your personal data exercised before the withdrawal has taken place.

You have a right to file a complaint to supervisory authorities if you find processing your personal data has violated the General Data Protection Regulation from April 27, 2016.

2. What kind of users’ data Gloo Creative collects and for how long this data is stored?  

Gloo Creative can collect and store the following data concerning its users:

2.1. Data Submitted Directly by Users

Users can submit data that allows for their identification by using Gloo Creative services, filling in forms or questionnaires available on our website (contact forms is one of the examples), taking part in competitions or promotions, interacting with Gloo Creative by phone, email, or any other means of communication.

The submitted data falls into one or more of the following categories:

• Mandatory data, necessary to register for services available through Gloo Creative website or other services provided by Gloo Creative (for example Gloo Creative Projects Platform or Gloo Creative Service Platform);
• Photos;
• Records of all kinds of correspondence between users and Gloo Creative;
• Detailed information on users’ visiting our website and using resources available there;
• Responses provided in all kinds of questionnaires. Those can be used for analyses, particularly the ones on users’ behavior and users’ satisfaction;
• Information Gloo Creative may require while submitting issues with its products and/or services, as well as while contacting its customer support;
• Geolocation data, if a user has consented to collecting and processing of it;
• In case of registering a user through social media, Gloo Creative will have access to some of user’s personal data (like name, profile picture, email, number of friends on Facebook, etc.), posted on his or her profile in accordance with terms and conditions of a given social media platform.

2.2. Data Gathered Automatically

In regard to users’ visits on our website, Gloo Creative can gather, in accordance with relevant legal regulations and only upon users’ explicit consent, data on users’ devices and/or networks used by them to access Gloo Creative services. It may include data falling into the following categories: an IP address, login data, type and version of the web browser, kind and number of installed plug-ins used by the web browser, platform and operating system, advertising ID, visiting statistics including the URL of the website where the link to the Gloo Creative website has been clicked on, browsed and searched for products and/or services, downloading data errors, time-spans of activity at all visited webpages in Gloo Creative domain, interaction with other websites and all phone numbers used to contact Gloo Creative tech support. Gloo Creative obtains this data with various technologies, including cookies. Specific terms and conditions regulating the usage of cookies are to be found further in the Private Policy (pt. 8).

2.3. Storing the Data

Except for categories of personal data specifically mentioned in the following paragraphs, users’ personal data is stored for the entire duration of their relationship with Gloo Creative. This period extends to:

• 5 years since the last time a user has visited Gloo Creative website, if his or her account has not been closed down;
• 1 year since the above-mentioned account has been closed down;
• The period can be extended for a limited time because of relevant claims, if processing of personal data is necessary for the Administrator to pursue or defend against those claims.

The following categories of personal data can be stored for various periods:

• Billing information (for example data on payments, returns and so on) is stored for the period required by relevant tax and accounting regulations.

In case of the user’s account blockage or suspension, his or her personal data will be stored for the period of 1 year to prevent circumventing of our services’ terms and conditions.

3. How Gloo Creative Uses the Data Collected from Users?

Gloo Creative uses the data collected from its users for the following purposes:

• To fulfill its obligations arising from all kinds of agreements with users and to provide them with information concerning ordered products and/or services. Processing of such data is necessary to fulfill contractual obligations;
• To inform users on available products and/or services via email, text messages, and/or other means of communication. Processing of such data is necessary to fulfill contractual obligations and is entirely conditional on users’ explicit consent;
• To receive users’ payments or to issue payments previously received by Gloo Creative on users’ behalf. Processing of such data is necessary to fulfill contractual obligations;
• To enable users to share and exchange information about our services with other users. Processing of such data is necessary to fulfill contractual obligations and is done upon user’s’ explicit consent;
• To ensure compliance with relevant laws and regulations, terms and conditions, and our privacy policy. Processing of such data is necessary to fulfill contractual obligations, comply with laws and regulations in force, and to act upon or protect any legal claims that may arise from violating Gloo Creative terms and conditions;
• To send users, in compliance with laws and regulations in force and, when necessary, upon users’ explicit consent, marketing materials and information necessary to improve delivery of ordered products and/or services, as well as suggestions regarding other products and services that may be of interest for users. Moreover, Gloo Creative use users’ data to send them personalized ads in social media. Detailed information on operation of such services and kinds of data they collect from users is available on relevant web pages of a given social media platform. Processing of such data is entirely conditional on users’ explicit consent and the existence of Gloo Creative justified cause for processing it;
• To provide users with information on changes in Gloo Creative products and/or services. Processing of such data is necessary to fulfill contractual obligations, to comply with relevant laws and regulations, and to act upon or protect any legal claims that may arise during users’ relationship with Gloo Creative;
• To properly manage Gloo Creative websites and internal activities such as troubleshooting, data analysis, testing, and conducting research, analytic, and supervisory projects. Processing of such data is conditional on the existence of Gloo Creative justified cause for processing it (for example to guarantee security of Gloo Creative platforms and their improvement);
• To improve Gloo Creative website and to guarantee the content published there is always presented in the best possible way for users and their devices. Processing of such data is necessary to fulfill contractual obligations, and/or is entirely conditional on users’ explicit consent;
• To enable users’ use of interactive features in Gloo Creative services, if they wish to use those features. Processing of such data is necessary to fulfill contractual obligations and/or is entirely conditional on users’ explicit consent;
• To ensure security of Gloo Creative website. Processing of such data is conditional on the existence of Gloo Creative justified cause for processing it, necessary to act upon or to protect any legal claims that may arise during users’ relationship with Gloo Creative, and to ensure compliance with relevant laws and regulations;
• To conduct measurements and activities aimed at evaluating the effectiveness of advertisements sent to users or third parties, and to deliver personalized ads to users. Processing of such data is conditional on the existence of Gloo Creative justified cause for processing it and/or on the users’ explicit consent.

3.1. Forms and their purpose

1. Contact Form. Its purpose is to respond to the user in a specific case;
2. Newsletter Subscription Form. Its purpose is to deliver a newsletter with product announcements, press releases, and other news related to Oana Lianu:
3. Acting upon such requests may require your personal data to be shared with third-party suppliers and service providers;
4. Order Form. Its purpose is to submit a product/ products order to Gloo Creative. Sometimes it’s also used for offering products and effecting sales;

4. Who are the recipients of data collected from Gloo Creative users and why it is available to those recipients?

When users use Gloo Creative services, some of their personal data is made available to members of Gloo Creative community, for example through users’ public profiles.

Moreover, Gloo Creative works closely with third party entities, who can be users’ personal data recipients such as:

• Gloo Creative business partners, who can offer related services to users;
• Gloo Creative vendors in technical matters, payment processing, identity verification, as well as products and/or services delivery.

Gloo Creative makes data collected from users, including personal data, available to any of the above-mentioned third-party entities only if this is necessary:

• To enable the use of services provided by the third-party entity;
• To fulfill contractual obligations;
• To simplify the delivery of Gloo Creative services or to extend the scope of those services.

Gloo Creative uses third party services for analytics and search engines optimization. It is assumed that by signing up for Gloo Creative services users’ give their consent for their data to be used by the above-mentioned third-party entities.

Gloo Creative may disclose users’ personal data upon request from authorities or the court of law in compliance with relevant laws and regulations, or upon a bona fide belief that such disclosure is necessary to:

1. Fend off any legal claims brought against Gloo Creative in the court of law;
2. Provide evidence in an ongoing legal investigation;
3. Fulfill contractual obligations arising from agreements entered into with Gloo Creative users and/or from Gloo Creative services’ terms and conditions or privacy policy;
4. Remove an imminent threat that may cause a human death or injury;
5. Protect rights, property and security of Gloo Creative, its users, or third parties.

5. Personalized ads delivered through social media, email, and text messages

In compliance with relevant laws and regulations, and when necessary, upon users’ explicit consent, Gloo Creative can use the data submitted via its platforms for the purpose of direct marketing through electronic means of communication which may include, but is not limited to:

1. Sending newsletters, invitations for Gloo Creative-organized events or other messages that according to Gloo Creative may be of interest for users;
2. Delivering personalized ads through social media platforms or third party websites.

In regard to marketing messages sent through the electronic means of communication, users can withdraw their consent for receiving such messages by:

• Clicking the unsubscribe button present in every message sent by Gloo Creative to its users;
• Contacting Gloo Creative using the contact details provided in the “contact us” section of this privacy policy.

Targeted ads and materials:

• On social media platforms like Facebook, Twitter, Instagram, or LinkedIn users can opt out of receiving the above-mentioned ads and materials by changing the appropriate account settings at a given social media platform;
• To opt out of receiving ads on third party websites, please follow the instructions included in the paragraph Cookies and Similar Technologies.

6. Access to Users’ Data by Third Party Entities

All users’ personal data are stored within the European Union. Considering that Gloo Creative operates at an international scale, it does grant access to its users’ personal data to third party entities based in non-EU countries where regulations on handling personal data may by less rigorous than those in force in the user’s place of residence.

It may be the case when a third party entity providing data processing services for Gloo Creative has its headquarters in a non-EU country that does not have the appropriate legal protections for users’ personal data in place. Such a service provider responsible for users’ data processing may take part in delivering services ordered by users, processing of their billing information, delivering advertising and marketing services on behalf of Gloo Creative, and/or delivering support services through electronic means of communication.

The above applies to making users’ data available to corporate entities based outside of the EU for the purpose of delivering relevant services in their respective countries.

In case of making user’s data available to non-EU entities, Gloo Creative ensures that this data will be handled in accordance with this privacy policy and standard contractual clauses approved by the European Commission guaranteeing appropriate level of users’ data protection.

To obtain detailed information on data security measures in place at Gloo Creative, please use the contact forms available below.

7. Users’ Rights on Personal Data

If regulated by laws in force, users may have a right to obtain copies of their personal data stored at Gloo Creative. Before responding to a written request for such a copy, Gloo Creative may ask users for:

• Identity verification;
• Additional information necessary to process the request.

Gloo Creative is committed to resolving the above-mentioned requests in a timely manner, within a period required by relevant laws and regulations. To act upon this right, users need to contact Gloo Creative using the contact forms available below.

Users have a right to access, correct, modify or remove their inaccurate personal data. Users can also update or remove their personal data by using the contact forms available below. Users can remove their accounts at any time and object to any further processing of their personal data by Gloo Creative.

In some cases, Gloo Creative can keep some of users’ data, if it is required by law, or if there is a justified cause for doing so. For example, when Gloo Creative has reasons to believe a user has committed a fraud or violated terms and conditions, it can keep some users’ data to prevent further violations.

Users have a full right to file a complaint to relevant authorities, or take their case to the court of law whenever they believe their rights have been violated.

8. Cookies and Similar Technologies

Gloo Creative website uses cookies to better the users experience while visiting the website. Where applicable the website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

9. Links to External Websites and Social Media 

Gloo Creative can include links to external websites belonging to its partnership networks, advertisers, or subsidiary corporate entities. In case of using links to external websites, users should bear in mind they are bound by privacy policies in place at those respective websites. Gloo Creative holds no responsibility for users’ data collected, stored and/or processed by third party entities. It is advised to read relevant privacy policies at any website before submitting personal data there.

10. Changes to Gloo Creative Privacy Policy 

All future changes Gloo Creative may make to its privacy policy will be posted on this webpage. When justified, Gloo Creative may inform users about such changes and ask for their consent. It is advised to systematically check this webpage in order to stay up to date with changes to Gloo Creative privacy policy.

11. Contact Details 

To contact Gloo Creative with queries and suggestions as to its privacy policy, users should use the contact form or send a written letter to the address placed at the top of this document.

Politica de confidentialitate

Prin accesarea site-urilor Gloo Creative, completarea diferitelor formulare disponibile (cum ar fi un formular de contact sau un formular de abonament) sau prin utilizarea oricaror altor servicii oferite de Gloo Creative, trimiteti datele personale catre Gloo Creative. Scopul acestui document este de a va ajuta sa intelegeti ce fel de date colecteaza Gloo Creative si de ce.

 

Politica stabileste diferitele domenii care se refera la confidentialitatea datelor utilizatorilor, contureaza obligatiile si cerintele utilizatorilor, ale site-ului web si proprietarilor site-urilor web. In plus va fi detaliat in aceasta politica modul in care acest site web proceseaza, stocheaza si protejeaza datele si informatiile utilizatorilor.

1. Informatii generale

S.C. Gloo Labs S.R.L. cu sediul pe str. Transilvaniei nr. 26, bloc B45, et. 8, ap.50, Oradea, Romania (denumita in continuare „Gloo Creative„, „noi”, „noastra”) recunoaste importanta maxima a protectiei vietii private si a securitatii datelor cu caracter personal. Scopul acestui document este de a informa despre bunele practici si politicile implementate de Gloo Creative in colectarea, prelucrarea si transferul datelor personale transmise de utilizatori prin intermediul site-ului nostru web si/sau al serviciilor electronice.

 

Politica de confidentialitate, impreuna cu termenii de utilizare si toate celelalte documente la care se face referire, precum si politica noastra privind cookie-urile constituie un set de reguli prin care Gloo Creative colecteaza si proceseaza datele utilizatorilor. Cititi cu atentie documentul de mai jos pentru a cunoaste si intelege acele reguli.

 

In conformitate cu art. 13 alin. 1 si 2 din Regulamentul general privind protectia datelor din 27 aprilie 2016, denumit in continuare GDPR, va informam ca:

 

•   Gloo Creative este administratorul datelor dvs. personale;
•   Responsabilul cu protectia datelor poate fi contactat prin e-mail office@gloocreative.com;
•   Administratorul poate fi contactat prin intermediul unui formular de contact disponibil pe adresa https://gloocreative.com/#!/contact, prin numarul de telefon +40 0723 871576 sau printr-o scrisoare scrisa trimisa la sediul administratorului;
•   Datele dvs. personale vor fi procesate in scopurile mentionate in par. 3;
•   Datele dvs. personale pot fi puse la dispozitia altor entitati, cum ar fi furnizorii de servicii informatice, juridice, contabile, postale si de curierat, precum si altor terte parti, cum ar fi distribuitori Gloo Creative;
•   Aveti dreptul sa accesati si sa modificati datele dvs. personale, sa le eliminati din baza de date Gloo Creative, sa va limitati procesarea, sa depuneti obiectii, sa va transferati datele personale si sa va retrageti in orice moment consimtamantul privind prelucrarea datelor. Retragerea consimtamantului nu are niciun efect asupra faptului ca Gloo Creative are dreptul de a va prelucra datele personale exercitate inainte de retragere.

 

Aveti dreptul de a depune o plangere la autoritatile de supraveghere daca gasiti ca prelucrarea datelor dvs. personale a incalcat Regulamentul general privind protectia datelor din 27 aprilie 2016.

2. Ce tipuri de date ale utilizatorilor colecteaza Gloo Creative si cat timp sunt stocate aceste date?

Gloo Creative poate colecta si stoca urmatoarele date despre utilizatorii sai:

2.1. Date transmise direct de utilizatori

 

Utilizatorii pot trimite date care permit identificarea lor prin utilizarea serviciilor Gloo Creative, completarea formularelor sau chestionarelor disponibile pe site-ul nostru (formulare de contact este unul dintre exemple), participarea la concursuri sau promotii, interactiunea cu Gloo Creative prin telefon, email, sau orice alt mijloc de comunicare, precum si prin utilizarea serviciului de asistenta pentru clienti si al formularului de contact Gloo Creative.

 

Datele prezentate se incadreaza in una sau mai multe dintre urmatoarele categorii:

 

•   Datele obligatorii necesare pentru inregistrarea serviciilor disponibile prin intermediul site-ului Web Gloo Creative sau a altor servicii oferite de Gloo Creative (de exemplu Platforma de proiecte Gloo Creative sau Platforma de servicii Gloo Creative);
•   Fotografii;
•   Inregistrari de tot felul de corespondenta intre utilizatori si Gloo Creative;
•   Informatii detaliate privind vizitarea utilizatorilor site-ului nostru si utilizarea resurselor disponibile acolo;
•   Raspunsuri furnizate in toate tipurile de chestionare. Acestea pot fi folosite pentru analize si statistici, in special cele privind comportamentul utilizatorilor si satisfactia utilizatorilor;
•   Informatiile pe care le poate solicita Gloo Creative in timp ce prezinta probleme cu produsele si/sau serviciile sale, precum si in timp ce utilizatorii contacteaza serviciul clienti;
•   Datele de geolocalizare, daca un utilizator a dat consimtamantul la colectarea si prelucrarea acestora;
•   In cazul inregistrarii unui utilizator prin intermediul retelelor sociale, Gloo Creative va avea acces la datele personale ale utilizatorului (cum ar fi numele, fotografia profilului, e-mailul, numarul de prieteni pe Facebook etc.), postate pe profilul sau in conformitate cu termenii si conditiile unei anumite platforme sociale.

2.2. Datele colectate automat

In ceea ce priveste vizitele utilizatorilor pe site-ul nostru, Gloo Creative poate aduna, in conformitate cu reglementarile legale relevante si numai dupa consimtamantul explicit al utilizatorilor, datele privind dispozitivele utilizatorilor si/sau retelele utilizate de acestia pentru a accesa serviciile Gloo Creative. Poate include date care se incadreaza in urmatoarele categorii: o adresa IP, datele de conectare, tipul si versiunea browserului web, tipul si numarul de plug-in-uri instalate utilizate de browserul web, platforma si sistemul de operare, ID-ul de publicitate, adresa URL a site-ului unde a fost facut click pe linkul catre site-ul Web Gloo Creative, cautarea de produse si/sau servicii, descarcarea erorilor de date, durata de activitate a tuturor paginilor vizitate din domeniul Gloo Creative, interactiunea cu alte site-uri web si toate numerele de telefon folosite pentru a contacta suportul tehnic Gloo Creative. Gloo Creative obtine aceste date cu diverse tehnologii, inclusiv cookie-uri. Termenii si conditiile specifice care reglementeaza utilizarea cookie-urilor se gasesc in continuare la pct.8 al acestui document.

2.3. Stocarea datelor

Cu exceptia categoriilor de date cu caracter personal mentionate in paragrafele urmatoare, datele personale ale utilizatorilor sunt stocate pe intreaga durata a relatiei lor cu Gloo Creative. Aceasta perioada se extinde la:

•   5 ani de la ultima accesare de catre un utilizator a site-ului Gloo Creative, in cazul in care contul sau nu a fost inchis;
•   1 an de la inchiderea contului mentionat anterior;
•   Perioada poate fi prelungita pentru o perioada limitata datorita revendicarilor relevante, daca prelucrarea datelor cu caracter personal este necesara pentru ca administratorul sa poata urmari sau sa se apere impotriva acestor revendicari.

 

Urmatoarele categorii de date cu caracter personal pot fi stocate pentru diferite perioade:

•   Informatiile de facturare (de exemplu, date despre plati, returnari etc.) sunt stocate pentru perioada solicitata de reglementarile fiscale si contabile relevante.

 

In cazul blocarii sau suspendarii contului utilizatorului, datele sale personale vor fi stocate pentru o perioada de 1 an pentru a preveni eludarea termenilor si conditiilor serviciilor noastre.

3. Cum utilizeaza Gloo Creative datele colectate de la utilizatori?

Gloo Creative foloseste datele colectate de la utilizatorii sai in urmatoarele scopuri:

•   Sa isi indeplineasca obligatiile care decurg din orice tip de acorduri cu utilizatorii si sa le furnizeze informatii cu privire la produsele si/sau serviciile comandate. Prelucrarea acestor date este necesara pentru indeplinirea obligatiilor contractuale;
•   Informarea utilizatorilor cu privire la produsele si/sau serviciile disponibile prin e-mail, mesaje text si/sau prin alte mijloace de comunicare. Prelucrarea acestor date este necesara pentru a-si indeplini obligatiile contractuale si este in intregime conditionata de acordul explicit al utilizatorilor;
•   Pentru a primi platile utilizatorilor sau pentru a emite plati primite anterior de Gloo Creative in numele utilizatorilor. Prelucrarea acestor date este necesara pentru indeplinirea obligatiilor contractuale;
•   Pentru a permite utilizatorilor sa impartaseasca si sa faca schimb de informatii despre serviciile noastre cu alti utilizatori. Prelucrarea acestor date este necesara pentru indeplinirea obligatiilor contractuale si se face dupa acordul explicit al utilizatorului;
•   Pentru a asigura respectarea legilor si regulamentelor relevante, a termenilor si conditiilor si a politicii noastre de confidentialitate. Prelucrarea acestor date este necesara pentru indeplinirea obligatiilor contractuale, respectarea legilor si reglementarilor in vigoare si actionarea sau protejarea oricaror pretentii legale care ar putea decurge din incalcarea termenilor si conditiilor Gloo Creative;
•   Sa trimita utilizatorilor, in conformitate cu legile si reglementarile in vigoare si, daca este necesar, dupa consimtamantul explicit al utilizatorilor, materialele de marketing si informatiile necesare pentru a imbunatati livrarea produselor si/sau serviciilor comandate, precum si sugestii privind alte produse si servicii care pot sa fie de interes pentru utilizatori. In plus, Gloo Creative foloseste datele utilizatorilor pentru a le trimite anunturi personalizate in mass-media sociala. Informatii detaliate privind functionarea acestor servicii si tipurile de date pe care le colecteaza de la utilizatori sunt disponibile pe paginile web relevante ale unei anumite platforme sociale. Prelucrarea acestor date este in intregime conditionata de consimtamantul explicit al utilizatorilor si de existenta cauzei justificate de prelucrare a acesteia de catre Gloo Creative;
•   Furnizarea de informatii utilizatorilor cu privire la modificarile produselor si/sau serviciilor Gloo Creative. Prelucrarea acestor date este necesara pentru a indeplini obligatiile contractuale, pentru a respecta legile si reglementarile relevante si pentru a actiona sau a proteja orice revendicari legale care ar putea aparea in timpul relatiei utilizatorilor cu Gloo Creative;
•   Gestionarea corecta a site-urilor Gloo Creative si a activitatilor interne, cum ar fi depanarea, analiza datelor, testarea si realizarea de proiecte de cercetare, analitice si de supraveghere. Prelucrarea acestor date este conditionata de existenta unei cauze justificate de prelucrare a acesteia (de exemplu, pentru a garanta securitatea platformelor Gloo Creative si imbunatatirea acestora);
•   Pentru a imbunatati site-ul Gloo Creative si pentru a garanta continutul publicat, acesta este intotdeauna prezentat in cel mai bun mod posibil pentru utilizatori si dispozitivele acestora. Prelucrarea acestor date este necesara pentru indeplinirea obligatiilor contractuale si/sau este in totalitate conditionata de acordul explicit al utilizatorilor;
•   Pentru a permite utilizatorilor sa utilizeze functii interactive in serviciile Gloo Creative, daca doresc sa utilizeze aceste caracteristici. Prelucrarea acestor date este necesara pentru indeplinirea obligatiilor contractuale si/sau este in totalitate conditionata de acordul explicit al utilizatorilor;
•   Pentru a asigura securitatea site-ului Gloo Creative. Prelucrarea acestor date este conditionata de existenta unei cauze justificate de prelucrare a acesteia, necesara pentru a actiona asupra sau pentru a proteja orice revendicari legale care ar putea aparea in timpul relatiei utilizatorilor cu Gloo Creative si pentru a asigura conformitatea cu legile si reglementarile relevante;
•   Sa efectueze masuratori si activitati menite sa evalueze eficienta anunturilor trimise utilizatorilor sau tertilor si sa furnizeze anunturi personalizate utilizatorilor. Prelucrarea acestor date este conditionata de existenta unei cauze justificate de prelucrare a acesteia de catre Gloo Creative si/sau de acordul explicit al utilizatorului.

3.1. Formularele si scopul acestora

•   Formular de contact. Scopul sau este sa raspunda utilizatorului intr-un caz specific;
•   Formular de abonare pentru buletine informative. Scopul sau este de a livra un buletin informativ cu anunturi despre produse, comunicate de presa si alte stiri legate de Gloo Creative;
•   Actionand asupra unor astfel de solicitari poate necesita ca datele dumneavoastra personale sa fie partajate cu furnizorii si prestatorii de servicii terti;
•   Formularul de comanda. Scopul sau este de a trimite catre Gloo Creative o comanda de produse/servicii. Uneori este folosit si pentru a oferi produse si a efectua vanzari;

4. Cine sunt destinatarii datelor colectate de la utilizatorii Gloo Creative si de ce sunt disponibile pentru acei destinatari?

Cand utilizatorii utilizeaza serviciile Gloo Creative, unele dintre datele lor personale sunt puse la dispozitia membrilor comunitatii Gloo Creative, de exemplu prin intermediul profilurilor publice ale utilizatorilor.

Mai mult, Gloo Creative lucreaza indeaproape cu entitati terte, care pot fi destinatari ai datelor personale ale utilizatorilor, cum ar fi:

•   Partenerii de afaceri Gloo Creative, care pot oferi servicii conexe utilizatorilor;
•   Furnizorii Gloo Creative in probleme tehnice, procesarea platilor, verificarea identitatii, precum si livrarea de produse si/sau servicii.

 

Gloo Creative face disponibile datele colectate de la utilizatori, inclusiv datele personale, oricaror entitati terte mentionate mai sus numai daca este necesar:

•   Sa permita utilizarea serviciilor furnizate de entitatea terta;
•   Indeplinirea obligatiilor contractuale;
•   Pentru a simplifica livrarea serviciilor Gloo Creative sau pentru a extinde domeniul de aplicare al acestor servicii.

 

Gloo Creative utilizeaza servicii de terta parte pentru optimizarea datelor statistice ale website-ului si a motoarelor de cautare. Se presupune ca prin inscrierea pentru serviciile Gloo Creative utilizatorii isi dau consimtamantul pentru ca datele lor sa fie utilizate de entitatile terte mentionate mai sus.

 

Gloo Creative poate dezvalui datele personale ale utilizatorilor la cererea autoritatilor sau instantei judecatoresti, in conformitate cu legile si reglementarile relevante sau cu buna credinta ca aceasta divulgare este necesara pentru:

•   Renuntarea la orice actiuni in justitie formulate impotriva lui Gloo Creative in instanta de judecata;
•   Sa furnizeze dovezi in cadrul unei investigatii legale in curs;
•   Indeplinirea obligatiilor contractuale care decurg din acordurile incheiate cu utilizatorii Gloo Creative si/sau de la termenii si conditiile serviciilor Gloo Creative sau de politica de confidentialitate;
•   Indepartarea unei amenintari iminente care poate provoca moartea sau vatamarea umana;
•   Protejarea drepturilor, proprietatilor si securitatii Gloo Creative, a utilizatorilor sai sau a tertilor.

5. Anunturi personalizate transmise prin intermediul platformelor mass-media sociale, e-mail si mesaje text

In conformitate cu legile si reglementarile relevante si, daca este necesar, dupa consimtamantul explicit al utilizatorilor, Gloo Creative poate utiliza datele transmise prin platformele sale in scopul comercializarii directe prin mijloace electronice de comunicare care pot include, dar nu se limiteaza la:

•     Trimiterea de buletine de stiri, invitatii la evenimente organizate de Gloo Creative sau alte mesaje care, potrivit lui Gloo Creative, ar putea fi de interes pentru utilizatori;
•     Furnizarea de anunturi personalizate prin intermediul unor platforme sociale sau pe site-uri web ale unor terte parti.

 

In ceea ce priveste mesajele de marketing trimise prin mijloace electronice de comunicare, utilizatorii isi pot retrage consimtamantul pentru primirea acestor mesaje prin:

•       Facand clic pe butonul de dezabonare prezent in fiecare mesaj trimis de Gloo Creative utilizatorilor sai;
•       Contactand Gloo Creative utilizand datele de contact furnizate in sectiunea „contactati-ne” din aceasta politica de confidentialitate.

 

Anunturi si materiale vizate:

•     Pe platforme sociale, cum ar fi Facebook, Twitter, Instagram sau LinkedIn, utilizatorii pot renunta la primirea anunturilor si materialelor mentionate mai sus prin modificarea setarilor corespunzatoare ale contului pe o anumita platforma social media;
•     Pentru a renunta la primirea anunturilor pe site-uri web ale unor terte parti, urmati instructiunile din sectiunea Cookies si tehnologii similare.

 

6. Accesul la datele utilizatorilor de catre entitati terte

Datele personale ale tuturor utilizatorilor sunt stocate in Uniunea Europeana. Avand in vedere faptul ca Gloo Creative opereaza la scara internationala, acorda accesul la datele personale ale utilizatorilor sai unor entitati terte care isi au sediul in tari terte unde reglementarile privind prelucrarea datelor cu caracter personal pot fi mai putin riguroase decat cele in vigoare in locul de resedinta al utilizatorului.

 

Este posibil ca o entitate terta care furnizeaza servicii de prelucrare a datelor pentru Gloo Creative sa aiba sediul intr-o tara din afara UE care nu dispune de protectia juridica corespunzatoare pentru datele personale ale utilizatorilor. Acest furnizor de servicii responsabil cu procesarea datelor utilizatorilor poate lua parte la furnizarea de servicii comandate de utilizatori, prelucrarea informatiilor lor de facturare, furnizarea de servicii de publicitate si de marketing in numele Gloo Creative si/sau furnizarea de servicii de suport prin mijloace electronice de comunicare.

 

Cele de mai sus se aplica la punerea la dispozitie a datelor utilizatorilor entitatilor corporative cu sediul in afara UE in scopul furnizarii de servicii relevante in tarile lor. In cazul in care datele utilizatorului sunt disponibile entitatilor din afara UE, Gloo Creative se asigura ca aceste date vor fi gestionate in conformitate cu aceasta politica de confidentialitate si cu clauzele contractuale standard aprobate de Comisia Europeana care garanteaza nivelul adecvat de protectie a datelor de catre utilizatori.

 

Pentru a obtine informatii detaliate despre masurile de securitate a datelor de la Gloo Creative, va rugam sa folositi formularele de contact disponibile mai jos.

7. Drepturile utilizatorilor asupra datelor cu caracter personal

Daca sunt reglementate de legile in vigoare, utilizatorii pot avea dreptul sa obtina copii ale datelor lor personale stocate la Gloo Creative. Inainte de a raspunde la o solicitare scrisa pentru o astfel de copie, Gloo Creative poate solicita utilizatorilor:

•       Verificarea identitatii;
•       Informatii suplimentare necesare procesarii solicitarii.

 

Gloo Creative se angajeaza sa solutioneze in timp util solicitarile mentionate mai sus, intr-o perioada de timp conform legilor si reglementarilor relevante. Pentru a actiona in baza acestui drept, utilizatorii trebuie sa contacteze Gloo Creative folosind formularul de contact disponibil mai jos.

 

Utilizatorii au dreptul de a accesa, corecta, modifica sau elimina datele personale inexacte. De asemenea, utilizatorii pot actualiza sau elimina datele personale utilizand formularele de contact disponibile mai jos. Utilizatorii isi pot elimina conturile (datele personale) in orice moment si se pot opune oricaror prelucrari ulterioare ale datelor lor personale de catre Gloo Creative.

 

In unele cazuri, Gloo Creative poate pastra o parte din datele utilizatorilor, daca este prevazuta de lege sau daca exista un motiv justificat pentru aceasta. De exemplu, atunci cand Gloo Creative are motive sa creada ca un utilizator a comis o frauda sau a incalcat termenii si conditiile, poate pastra datele unor utilizatori pentru a preveni violarile viitoare.

 

Utilizatorii au dreptul deplin de a depune o plangere la autoritatile competente sau de a-si prezenta cazul la instanta de judecata ori de cate ori considera ca drepturile lor au fost incalcate.

8. Cookie-uri si tehnologii similare

Site-ul Gloo Creative utilizeaza cookie-uri pentru a imbunatati experienta utilizatorilor in timpul vizitei site-ului. Daca este cazul, site-ul web utilizeaza un sistem de control al modulelor cookie care permite utilizatorului, la prima lui vizita pe site, sa permita sau sa interzica utilizarea cookie-urilor pe computerul/dispozitivul lor. Aceasta este conforma cu cerintele legale recente privind ca site-urile web sa obtina consimtamantul explicit din partea utilizatorilor inainte de a lasa in urma sau de a citi fisiere precum cookie-urile pe computerul/dispozitivul unui utilizator.

 

Cookie-urile sunt fisiere mici salvate pe unitatea hard disk a utilizatorului, care urmaresc, salveaza si stocheaza informatii despre interactiunile utilizatorului si utilizarea site-ului web. Acest lucru permite site-ului, prin serverul sau, sa ofere utilizatorilor o experienta personalizata in cadrul acestui site web.

 

Utilizatorii sunt avertizati ca daca doresc sa refuze utilizarea si salvarea cookie-urilor de pe acest site pe hard disk-ul calculatorului, acestia ar trebui sa ia pasii necesari in setarile de

securitate ale browserelor web pentru a bloca toate cookie-urile de pe acest site si de la furnizorii externi de servicii.

 

Acest site utilizeaza programe de urmarire pentru a-si monitoriza vizitatorii pentru a intelege mai bine modul in care o utilizeaza. Acest software este furnizat de Google Analytics, care utilizeaza module cookie pentru a urmari utilizarea vizitatorilor. Software-ul va salva un cookie pe hard disk-ul calculatorului dvs. pentru a urmari si monitoriza implicarea dvs. si utilizarea site-ului web, dar nu va stoca, salva sau colecta informatii personale. Puteti citi aici politica de confidentialitate a Google pentru mai multe informatii [http://www.google.com/privacy.html].

 

Alte cookie-uri pot fi stocate pe unitatea hard disk a computerului de catre furnizori externi atunci cand acest site utilizeaza programe de referire, linkuri sponsorizate sau anunturi. Astfel de cookie-uri sunt folosite pentru urmarirea conversiilor si a trimiterilor si, de obicei, expira dupa 30 de zile, desi unele pot dura mai mult. Nu sunt stocate, salvate sau colectate informatii personale.

9. Linkuri catre site-uri externe si media sociala

Gloo Creative poate include link-uri catre site-uri externe apartinand retelelor sale de parteneriat, agentilor de publicitate sau entitatilor subsidiare. In cazul utilizarii unor linkuri catre site-uri externe, utilizatorii ar trebui sa aiba in vedere ca sunt legati de politicile de confidentialitate existente pe site-urile respective. Gloo Creative nu este responsabila pentru datele utilizatorilor colectate, stocate si/sau prelucrate de entitati terte. Este recomandat sa cititi politici de confidentialitate relevante pe orice site web inainte de a trimite datele personale acolo.

 

10. Modificari ale politicii de confidentialitate Gloo Creative

 

Toate modificarile viitoare pe care Gloo Creative le poate face la politica de confidentialitate vor fi afisate pe aceasta pagina web. Cand este justificata, Gloo Creative poate informa utilizatorii despre astfel de modificari si cere consimtamantul lor. Este recomandat sa verificati in mod sistematic aceasta pagina web pentru a fi la curent cu modificarile politicii de confidentialitate Gloo Creative.

11. Detalii de contact

Pentru a contacta Gloo Creative cu intrebari si sugestii cu privire la politica sa de confidentialitate, utilizatorii ar trebui sa utilizeze formularul de contact sau sa trimita o scrisoare scrisa la adresa din partea de sus a acestui document.